Category: Customer experience

The Return of Comments: Newsrooms Are Reclaiming the Debate

The Return of Comments: Newsrooms Are Reclaiming the Debate

After a decade of turning off “below-the-line” discussion, parts of the press are investing seriously in comments again. This is not nostalgia for Web 2.0. It’s a product choice, a revenue choice—and a culture choice. For a long stretch of the 2010s, disabling comments became the default move. Too much abuse. Too much legal risk. …

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How Can GraphComment Improve Community Engagement

How Can GraphComment Improve Community Engagement

By now, you are familiar with our work, but if you still wonder how can GraphComment improve your community engagement, here are some more clues.   Looking at the overall online communication and comments, we found one common thing: lack of understanding the flow of discussion. GraphComment is all about driving more meaningful debates, improving …

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